I had bought some headphones for both me and my little brother (their crappier ones) and they both broke fairly quickly (literally broke, they were clearly not made for people with big heads) sent them a ticket, not asking for a refund nor a RMA but warning them that there was something clearly wrong with either the quality of the material they used or the design of the size regulators (as it was where they broke). On a side-note and while not a game company, I've dealt with SteelSeries support which has somewhat of a bad fame and had an amazing experience. It was totally my fault and they still compensated me for it! I got my ticket answered in less than 30 minutes and not only did they give me the game I wanted, without any extra charge (which was more 15€ if I'm not mistaken), they let me keep the game I bought by mistake. I've had an issue where I bought the wrong game (meant to buy the normal FIFA, bought FIFA Manager by mistake) and I sent them a ticket asking if it was possible for them to refund me what I paid as store credit so I could buy FIFA and just pay the difference. Live chat with actual humans with minutes of wait, amazingly fast ticket answering and the most amazing atitude that the customer should be compensated for their trouble. They have very little power though, which sometimes leads to them not being able to help you with stuff they should be able to (mainly when it came to billing issues) īlizzard support is quite great, they have an amazing KB, decent support forums where you can get help for technical issues in a very reasonable timeframe (24 hours at most, from my experience) and tickets seem to be individually answered in a very decent timeframe.ĮA is on a category of it's own. Riot support is next in line for me, fairly quick answers and while they have a tendency to use a script to answer tickets (which is reasonable), as far as I can tell, all of tickets are read by humans.
NCSoft would probably be next, not that they are bad, they are simply average, but I have to admit that I did not use them a lot, so they might be better or worse than my idea of them Jagex is surely second (they are much, much faster, but they use so many bots that contacting the support for the same issue multiple times will net you different results) Steam/Valve is by far the worst I've ever used, 99% of your tickets are responded by bots and they can take MONTHS to answer If I had to rank the support of all the companies I've played with:
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